HELP AND FAQS
Find the answer you need, then get back to teaching
Quick help for MFL teachers using The MFL Teacher resources, training, community and support. Browse the FAQs below or get in touch if you need a hand.
You have enough to think about without hunting for answers
This page covers the most common questions about accessing resources, joining training, using the community, booking support, and managing your account.
If you cannot find what you need, send a message and someone will point you in the right direction.
What do you need help with?
Getting started
Find out what The MFL Teacher offers and where to begin.
Foundations Membership
Questions about joining, what's included, payments and cancellations.
Resource library and downloads
Questions about resources, downloads and subscription access.
Training and support
Monthly training, Q&A sessions, recordings and certificates (if applicable).
Community
Questions about the community, support and member discussions.
Lesson reviews
How lesson reviews work, feedback reports and coaching calls.
Working with schools and providers
Partnerships, school support and teacher-training organisations.
Account and access
Logging in, managing your account and accessing content.
Contact and support
Need help? Find answers or get in touch.
Getting started
Who is The MFL Teacher Academy for?
I'm not an ECT. Can I still join?
Where should I start?
Can I access support if I'm training to teach?
Foundations Membership
What is included in the Foundations Membership?
How much does membership cost?
Can I cancel at any time?
Are training sessions recorded?
How often are new resources added?
Can I ask questions between training sessions?
Resource library and downloads
What's included in the resources subscription?
Which languages are covered?
How do I access downloaded resources?
Are the resources editable?
How often are new resources added?
Can I use the resources in my own classroom?
Training and support
What topics are covered in the training sessions?
Do I need to attend live?
Will I receive a certificate?
Can I suggest future training topics?
Community
How does the community work?
Is the community suitable for trainee teachers?
Can I ask for help with a specific classroom issue?
Do I have to take part?
Lesson reviews
What is a lesson review?
What's included?
How do I submit a lesson?
Who are lesson reviews suitable for?
How much does a lesson review cost?
Working with schools and providers
Do you work with schools?
Can you support trainee teachers?
Do you offer bespoke training?
Account and access
How do I log in?
I've forgotten my password. What should I do?
How do I update my payment details?
Can I change my subscription?
Contact and support
How do I get help?
How quickly will I receive a response?
I can't access a resource or recording. What should I do?
I have a question that's not covered here.
Still need help?
If your question is not answered here, send a message and include as much detail as you can.
Helpful details include:
- Your name
- The email address linked to your account
- The resource, training, or membership you are asking about
- A short description of what you need help with
- A screenshot, if something is not working
You will receive a reply as soon as possible during normal support hours.
