Refund Policy
The MFL Teacher Last Updated: 28.10.2026
At The MFL Teacher, we want you to feel confident when purchasing resources, professional development, memberships and support services.
This Refund Policy explains when refunds may be available and how requests are handled.
By purchasing from The MFL Teacher, you agree to the terms outlined below.
- Digital Resources and Downloads
Due to the nature of digital products, most digital resources are non-refundable once access has been granted or files have been downloaded.
This includes, but is not limited to:
- Lesson resources
- Worksheets
- Templates
- Presentations
- Resource packs
- Resource bundles
- Downloadable PDFs
- Classroom activities
Once digital content has been delivered, we are unable to prevent further access or use and therefore cannot generally offer refunds.
This does not affect your statutory rights under UK consumer law.
- CPD Recordings and On-Demand Training
Purchases of CPD recordings, webinar replays and on-demand training content are generally non-refundable once access has been provided.
If you experience a technical issue preventing access to purchased content, please contact us and we will work to resolve the issue promptly.
Where content is found to be faulty, inaccessible or substantially different from the description provided, appropriate remedies will be considered in accordance with UK consumer legislation.
- Foundations Membership
Foundations Membership is an ongoing subscription membership.
Membership fees are charged in advance on either a monthly or annual basis, depending on the option selected at checkout.
Cancelling Membership
You may cancel your membership at any time through your account settings.
When you cancel:
- No further payments will be taken.
- Your membership remains active until the end of your current billing period.
- Access to membership benefits ends when that billing period expires.
Membership Refunds
Membership fees already paid are generally non-refundable.
However, refund requests may be considered where:
- A billing error has occurred.
- Duplicate payments have been taken.
- Access has not been provided as advertised.
- There are exceptional circumstances.
We reserve the right to assess refund requests on a case-by-case basis.
Nothing in this policy limits your rights under UK consumer law.
- Live Webinars and Training Events
Where a paid live webinar, workshop or training event is offered, the specific refund terms provided at the point of purchase will apply.
Unless otherwise stated:
- Cancellations made more than 7 days before the event may be eligible for a refund or transfer.
- Cancellations made within 7 days of the event may not be eligible for a refund.
- If the event recording is provided as part of your purchase, a refund may not be available once access has been granted.
If The MFL Teacher cancels an event, a full refund or suitable alternative will be offered.
- Coaching Sessions
The MFL Teacher offers coaching and professional support sessions for teachers.
Rescheduling
Sessions may be rescheduled with at least 48 hours' notice.
Cancellations
Cancellations made with at least 48 hours' notice may be eligible for:
- A rescheduled appointment, or
- A refund where appropriate.
Late Cancellations
Cancellations made with less than 48 hours' notice may not be eligible for a refund.
Non-Attendance
If a participant does not attend a booked session and no notice has been given, the session will normally be treated as used and no refund will be provided.
- Personalised Lesson Reviews
Lesson Reviews involve time spent reviewing submitted teaching materials and providing personalised feedback.
Because work begins shortly after submission, refunds are generally not available once:
- Materials have been submitted for review, or
- The review process has commenced.
If you have purchased a Lesson Review and have not yet submitted materials, please contact us as soon as possible to discuss your options.
- Schools and ITT Providers
Where services are provided to schools, departments, trusts or ITT providers, refund and cancellation terms may be specified within a separate agreement or booking confirmation.
Where a separate agreement exists, that agreement will take precedence over this Refund Policy.
- Faulty Digital Content
Under the Consumer Rights Act 2015, digital content must be:
- Of satisfactory quality
- Fit for purpose
- As described
If a digital product:
- Cannot be accessed,
- Is corrupted,
- Is incomplete,
- Or does not match its description,
please contact us and we will seek to resolve the issue.
Depending on the circumstances, remedies may include:
- Replacement files
- Restored access
- Corrections
- Refunds where appropriate
- How to Request a Refund
To request a refund, please contact:
📧 kirsten@themflteacher.co.uk
Please include:
- Your full name
- The email address used for purchase
- Details of the product or service purchased
- Date of purchase
- Reason for your request
Providing as much information as possible helps us investigate and respond more quickly.
- Response Times
We aim to respond to refund enquiries within 5 working days.
Complex cases may take longer where further investigation is required.
- Chargebacks and Payment Disputes
We encourage customers to contact us directly before raising a dispute through a payment provider.
Most issues can be resolved quickly through direct communication.
Where a chargeback or payment dispute is initiated, we reserve the right to:
- Suspend access to purchased content
- Suspend membership access
- Restrict future purchases
- Provide evidence of purchase, access and delivery to the payment provider
- Changes to This Policy
We may update this Refund Policy from time to time.
The latest version will always be available on our website.
Any changes will apply to future purchases and will not affect rights that existed at the time of purchase.
- Contact
If you have any questions about this Refund Policy, please contact:
📧 kirsten@themflteacher.co.uk
📍 The MFL Teacher
15 Newstead Avenue
Nottingham
NG3 6GB
